All live transfers are listened to and verified by our quality assuance department to ensure our clients only pay for the highest quality leads. However, no system is 100% accurate. Therefore, if a client believes that they have recieved or been billed for a lead that they should not have been, they may request credit for that lead. The call will then be reviewed by a member of quality assuance management to determine the validity of the request and credited if necessary. Clients must request lead credit within 72 hours of delivery. In addition to any additional filters purchased, below is the criteria for a valid lead.